Movers Chelsea UK Terms and Conditions

These Terms and Conditions set out the agreement between Movers Chelsea and the customer for the provision of removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Company means Movers Chelsea, the service provider supplying removal and associated services.

1.2 Customer means any individual, partnership, company, or organisation that books or uses the services of the Company.

1.3 Services means removal, packing, loading, unloading, transportation, storage, and any other associated services agreed in writing between the Company and the Customer.

1.4 Goods means all items of any description that are to be removed, packed, transported, handled, or stored by the Company as part of the Services.

1.5 Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial removal services, including but not limited to local moves, national moves within the United Kingdom, packing and unpacking, furniture dismantling and reassembly, and short-term or long-term storage where agreed in advance.

2.2 The specific Services to be provided will be detailed in a quotation or booking confirmation issued by the Company. Only those Services expressly confirmed by the Company will form part of the Contract.

2.3 Any additional Services requested by the Customer on the day of the move or after the Contract is formed may be subject to additional charges and will only be provided at the Company’s discretion and subject to availability.

3. Booking Process

3.1 A booking enquiry may be made by the Customer via the Company’s website, online form, or other contact method accepted by the Company.

3.2 The Company may request details of the properties, access conditions, inventory of Goods, dates, times, and any special handling requirements in order to provide an accurate quotation.

3.3 Any quotation provided by the Company is an invitation to treat and does not constitute a binding offer. A Contract is formed only when the Customer confirms acceptance of the quotation and the Company issues a written booking confirmation.

3.4 The Customer is responsible for ensuring that all information provided to the Company during the enquiry and booking process is complete and accurate. The Company reserves the right to revise the quotation or charge additional fees if the information provided is incomplete, inaccurate, or changes substantially before or on the service date.

3.5 The Company may require an inventory list or a pre-move survey, which may be carried out remotely or in person, to confirm the scope of work and final costing.

4. Payments and Charges

4.1 All charges for the Services will be set out in the quotation or booking confirmation. Prices are typically based on factors including, but not limited to, the volume of Goods, access and parking conditions, distance travelled, number of staff required, and the date and time of the move.

4.2 The Company may require the Customer to pay a deposit to secure the booking. The amount and due date of any deposit will be specified in the quotation or booking confirmation.

4.3 Unless otherwise agreed in writing, the balance of the charges is payable no later than the start of the Services on the removal date. The Company reserves the right to withhold commencement of the Services if payment has not been received in full as required.

4.4 The Company may accept various payment methods, which will be notified to the Customer in advance of payment. The Customer is responsible for ensuring that any payment made is successfully received and cleared.

4.5 All prices are quoted in pounds sterling and are inclusive or exclusive of VAT as specified in the quotation. If VAT applies, it will be clearly indicated.

4.6 If the Customer fails to make any payment when due, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, accruing on a daily basis until payment is made in full.

5. Cancellations, Postponements, and Amendments

5.1 If the Customer wishes to cancel or postpone the Services, the Customer must notify the Company in writing as soon as possible.

5.2 The following cancellation and postponement charges may apply, unless otherwise stated in the quotation or booking confirmation:

a. More than 14 days before the scheduled service date: full refund of any deposit paid, less any non-recoverable costs incurred by the Company.

b. Between 7 and 14 days before the scheduled service date: up to 50 percent of the total quoted price may be charged.

c. Less than 7 days before the scheduled service date or on the day of the move: up to 100 percent of the total quoted price may be charged.

5.3 Any changes requested by the Customer to the date, time, or scope of Services are subject to the Company’s availability and may result in a revised quotation. The Company is under no obligation to accommodate changes requested at short notice.

5.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any payments for Services not yet provided, but will not be liable for any indirect or consequential loss.

6. Customer Responsibilities

6.1 The Customer must ensure that all Goods to be moved are properly prepared for removal, including secure packing where the Company has not been engaged to provide packing services.

6.2 The Customer is responsible for obtaining all necessary permissions, permits, and authorisations for parking, building access, lift usage, and entry to any property or premises at both the collection and delivery addresses.

6.3 The Customer must ensure that access to the property is safe and suitable for the Company’s vehicles and staff. Any delays, waiting time, or additional work caused by restricted or unsafe access may incur extra charges.

6.4 The Customer must be present or represented by an authorised person at the collection and delivery points throughout the move to provide instructions, sign documentation, and check the condition of Goods where requested.

6.5 The Customer must ensure that no Goods to be removed are prohibited items, including but not limited to explosive, hazardous, illegal, or perishable items that the Company has not expressly agreed to transport.

7. Excluded Items and Special Goods

7.1 Unless expressly agreed in writing, the Company will not move or store the following: hazardous materials, flammable or explosive substances, firearms or ammunition, drugs or illegal items, live animals or plants, refrigerated or perishable goods, high-value items such as jewellery, cash, important documents, or items requiring specialist handling or conditions.

7.2 If the Customer includes any such items without the Company’s knowledge or consent, the Company may remove, dispose of, or leave those items behind at the Customer’s risk and without liability, and the Customer will be responsible for any resulting costs or losses.

7.3 The Company may require the Customer to declare the value and nature of any fragile or high-value Goods and reserves the right to refuse to handle such Goods or to apply additional charges and conditions.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Customer’s Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.

8.2 Unless otherwise agreed in writing or covered by specific insurance, the Company’s total liability for loss of or damage to Goods, however caused, shall not exceed a reasonable market value of the affected items up to a reasonable overall limit for the consignment, having regard to the nature and condition of the Goods.

8.3 The Company shall not be liable for:

a. Loss or damage arising from the Customer’s failure to pack, secure, or protect Goods adequately where packing services have not been provided by the Company.

b. Loss or damage to Goods that are inherently fragile, have a pre-existing defect, or are not suitable for transportation.

c. Loss of data, digital content, or consequential losses such as loss of profits, income, or business opportunities.

d. Normal wear and tear, minor marks, or superficial damage that is reasonably expected during careful handling and transportation.

8.4 The Company will not be liable for any delay in performing or failure to perform any of its obligations under the Contract where such delay or failure is due to events outside the Company’s reasonable control, including but not limited to adverse weather, traffic, accidents, acts of third parties, or public authority actions.

8.5 The Customer must report any loss of or damage to Goods to the Company in writing as soon as reasonably possible and in any event within seven days of completion of the Services. The Customer must provide reasonable evidence and information to support any claim.

9. Insurance

9.1 The Company may maintain insurance appropriate for its operations. Details of any cover that may apply to the Customer’s Goods can be provided upon request.

9.2 The Customer is strongly advised to arrange additional insurance for the full replacement value of their Goods if the standard cover or limitations provided by the Company are not sufficient for their needs.

10. Waste Regulations and Disposal

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove and dispose of items where expressly agreed in advance as part of the Services.

10.2 The Customer must not present household rubbish, construction waste, or hazardous materials for removal unless the Company has agreed in writing to provide a specific waste removal service. Such services may be subject to additional charges and regulatory requirements.

10.3 Where the Company agrees to dispose of unwanted items on the Customer’s behalf, the Customer confirms that they are the lawful owner of those items or have the authority to instruct their disposal.

10.4 The Company reserves the right to refuse to remove or dispose of any items that it reasonably believes to be hazardous, illegal, or non-compliant with waste regulations.

11. Delays, Waiting Time, and Access Issues

11.1 The Customer must ensure that properties are ready for access at the agreed times. If the Company’s staff or vehicles are kept waiting or delayed for reasons outside the Company’s control, additional waiting time charges may apply.

11.2 If access is not possible due to keys not being available, legal restrictions, parking problems, or other access issues, the Company may at its discretion either wait, rearrange the Services, store the Goods temporarily, or return them to the collection address. Any additional costs will be the responsibility of the Customer.

12. Data Protection and Privacy

12.1 The Company will collect and process personal data provided by the Customer for the purposes of administering the Contract, delivering the Services, and managing any related enquiries or claims.

12.2 The Company will handle personal data in accordance with applicable UK data protection laws. The Customer has rights of access, correction, and in some cases deletion of their personal data, subject to legal obligations and legitimate business requirements.

13. Complaints and Dispute Resolution

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.

13.2 The Company will use reasonable efforts to review and respond to complaints promptly and to seek a fair and practical resolution.

13.3 Nothing in this clause affects the Customer’s statutory rights under UK law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Contract, or the Services shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

15.3 The Contract is between the Company and the Customer only. No person other than a party to the Contract shall have any rights under or in connection with it.

15.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.