Movers Chelsea Privacy Policy
This Privacy Policy explains how Movers Chelsea collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It is intended to comply with the General Data Protection Regulation and applicable UK data protection laws. This Privacy Policy applies to all Movers Chelsea customers and individuals who interact with us in connection with our moving and related services.
Data Controller
Movers Chelsea is the data controller in respect of the personal data processed in connection with our services. As data controller, Movers Chelsea determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with data protection law.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details, such as your name, title, postal address, service address, billing address, and any other address you provide for the purpose of a move.
Communication details, such as your preferred contact method and the content of communications between you and Movers Chelsea, including notes from phone calls and records of correspondence.
Service information, such as details of the moving services you request or purchase, inventory of items to be moved where provided, access information for premises, parking or building entry details, and dates and times of planned or completed services.
Payment and billing data, such as billing name, partial payment details processed through secure payment providers, payment status, and records of invoices and receipts. We do not store full card details when payments are processed through third-party payment processors.
Technical and usage information, such as information collected from your use of our website or online quotation tools, including device and browser information, and information you submit through online forms.
Any other information you voluntarily provide to us, for example when providing feedback, making a complaint, or completing a survey relating to our services.
How We Collect Personal Data
We collect personal data in several ways, including:
Directly from you when you contact us by phone, through online forms, or in person to request a quote, make a booking, or ask a question about our services.
During the provision of services when our team attends your property and records information necessary to complete the move safely and effectively.
From third parties, where permitted by law and relevant to our services, such as building management or concierge services that provide access instructions for a property, or payment processors that confirm payment status.
Automatically through your interaction with our website, including basic technical data provided by your browser where this is necessary for the functioning and security of the website.
Lawful Bases for Processing
Movers Chelsea processes personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Performance of a contract: We process personal data where it is necessary to enter into and perform a contract with you for moving and related services, including providing quotations, booking services and completing moves.
Compliance with a legal obligation: We process personal data where necessary for compliance with legal obligations, such as accounting, tax and record-keeping requirements or responding to requests from competent authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate interests or those of a third party, and where these interests are not overridden by your data protection rights. These interests may include managing and improving our services, handling customer queries and complaints, and ensuring the security of our systems and operations.
Consent: In limited cases, we may rely on your consent, for example for certain types of optional communications or where we are required to obtain consent for specific uses of data. Where we rely on consent, you may withdraw it at any time, though this will not affect the lawfulness of processing carried out before withdrawal.
Purposes of Processing
We use your personal data for the following purposes:
To provide you with quotations and information about our moving and related services.
To enter into and perform contracts with you, including planning, scheduling and carrying out moves, and providing customer support.
To manage our relationship with you, including handling enquiries, resolving issues, and responding to complaints or feedback.
To process payments, manage invoices and handle refunds where applicable.
To maintain accurate records for administrative, accounting and legal purposes.
To improve and develop our services, for example by reviewing feedback, monitoring service performance and training staff.
To protect our rights, property and safety, and that of our customers, staff and others, including by preventing and addressing misuse of our services.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary and in accordance with data protection law. These include:
Service providers acting as data processors that support our operations, such as IT and cloud service providers, payment processors, customer relationship management platforms and document storage providers. These processors act only on our instructions and are bound by contractual obligations to protect your data.
Professional advisers, such as accountants, auditors, insurance providers or legal advisers, where necessary for the services they provide to us.
Public authorities, regulators, law enforcement bodies or courts where we are required to do so by law, or where such disclosure is necessary to protect our legal rights or the rights of others.
We do not sell your personal data to third parties. Where we use data processors, we ensure that appropriate technical and organisational measures are in place to safeguard your data.
International Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place, such as relying on adequacy decisions or standard contractual clauses approved by relevant authorities. Further information about these safeguards can be provided upon request.
Data Retention
Movers Chelsea retains personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general, contact, service and billing records relating to moving services are kept for a period that allows us to fulfil our contractual obligations, handle queries or disputes, and comply with statutory retention periods. Once personal data is no longer required, it will be securely deleted or anonymised in accordance with our data retention procedures.
Data Security
We take the security of personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, encryption, secure storage, staff training and regular review of our security practices.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions.
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how it is used.
Right to rectification: You have the right to request correction of inaccurate personal data and completion of incomplete data relating to you.
Right to erasure: You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of data or consider an objection you have raised.
Right to data portability: In certain cases, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller where technically feasible.
Right to object: You have the right to object to processing of your personal data based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
To exercise your rights, you may contact Movers Chelsea using the contact details provided on our main website or service documentation. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how Movers Chelsea processes your personal data, please contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with your local data protection authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The latest version will always be made available to customers. We encourage you to review this Privacy Policy periodically to stay informed about how Movers Chelsea processes your personal data.
